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AppleCare is Apple's warranty service on all of its products. All Apple
computers and consumer electronic products are covered by a complimentary
one-year parts and labour warranty, which includes 90 days of telephone
support from Apple. Apple makes its AppleCare Warranty available on all
products for purchase at the time of sale, or for 60 days after the date
of purchase (requires inspection). AppleCare extends the parts and labour
coverage to three full years, and also extends telephone support to three
full years. iPod, iPhone, iPad and AppleTV warranties are extended for an
additional one year, to two full years of coverage.
Telephone support is available 9 am to 9 pm, seven days a week, at
800-263-3394.
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Palantir Computers is proud to be the Apple Authorized Service Provider in
Grey and Bruce Counties. All Macintosh computers and peripherals under
warranty are serviced in our Owen Sound facility. All items identified as
being under warranty are examined as quickly as possible (no later than
the next business day) so that parts can be ordered and repairs completed
as quickly as possible. Parts must be ordered from Apple, and are sent to
us by next day courier. Warranty repairs are treated as emergency items,
and are completed as quickly as possible.
We provide AppleCare service for all Macintosh, AppleTV, iPad, iPod and
iPhone products.
AppleCare does not cover customer data concerns. At the customer's
request we will backup and restore data when it is necessary to repair or
replace a hard drive. There can be some small charges for this service as
Apple does not cover it. These are always explained in advance of the
repair.
Customers who did not purchase AppleCare at the time of purchase of their
Mac, iPod or iPad are welcome to purchase AppleCare+ from us during the
first 60 days following the purchase (requires inspection).
AppleCare - Extend your Apple warranty on Macintosh to 3 years!
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