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When dropping off any item for repair or evaluation, all customers are
required to complete and sign a Service Repair Order. This form contains
"fine print" which sets out our service warranty and limitations on our
liability regarding the equipment, including data, left in our possession.
This is critical as we fix broken computers, and frequently the item
storing the data is what is broken. We cannot be held liable for the data
on equipment left in our care.
NO WORK WILL EVER BE PERFORMED ON ANY COMPUTER WITHOUT A SIGNED WORK ORDER.
We try very hard to keep customers informed throughout the repair process.
You are also welcome to phone us for details.
The "fine print" of the Service Repair Order is reproduced below, and is
what you are agreeing to when signing the Service Repair Order.
Customer’s signature of this work order constitutes acknowledgement and
acceptance in full of the terms set out on the reverse hereof. Where
applicable, I grant permission to Palantir Information Systems of Canada
Limited, an Apple Authorized Service Provider, to run the Apple Service
Diagnostic tool which captures and transmits diagnostic data to Apple Inc.
solely for diagnostic purposes related to the repair of my Macintosh
computer.
Terms and Conditions:
Customer’s signature of this work order constitutes acknowledgement and
acceptance of the terms set out below.
Charges are strictly for labour, service and parts supplied by Palantir.
Palantir is not responsible for any software, files, programs, or data on
any equipment received from Customer, including any damage or loss of same
while said equipment is in Palantir’s possession. In no case shall
Palantir be responsible for any consequential damages, special damages,
loss of use or economic loss experienced by Customer.
Customer represents and warrants that all software, files, programs and
data on the equipment is Customer’s property and has been acquired
lawfully. Customer acknowledges responsibility for all backups of
software, files, programs or data on equipment delivered to Palantir for
service.
Labour for repairs performed by Palantir is warranted for ninety days.
Parts are warranted by the manufacturer. No terms different than those
stated herein are part of the agreement between Customer and Palantir
unless stated in writing on this work order and signed by both parties
prior to delivery of equipment to Palantir for service.
If you have any issue with any of the above please bring it to our
attention before signing.