Computer Service

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Repairs are done on a first come, first served basis.  Emergency service is available for a fee if you need something done immediately.  Business computer service is considered Emergency Service unless we are instructed otherwise.

For some service work it is possible to book an appointment and have the work done while you wait (or shop, if you prefer).  Please phone the office to book.
Representative rates for various common tasks are as follows:


Item
Description
Price
Emergency Service
Jumps your repair to the front of the line
$49.00
Repair estimate
Inspect and provide an estimate of cost to repair; this is not charged if you go ahead with the repair work.
$36.00
Security backup
Copy your data to our server for safety before we begin working on your computer; retained for one month.
$30.00 for first 30 GB; $10 per each additional 50 GB
Spyware removal
Clear spyware from your Windows hard drive
$36.00 and up
OS reinstallation
Erase and reload your computer with your operating system software; reinstall drivers from your backup CDs
$54.00 (more if we have to locate drivers)
Virus removal
Remove your hard drive and scan on our antivirus server
$54.00 and up - depends on the severity of infestation
Tune- up
Clean dust from inside; inspect all fans, clear spyware and check for virusses, update OS with latest patches
$36.00 and up

Our shop rate is $72.00 per hour.  We do on-site service as well, with an added charge which varies with distance from Owen Sound for the on-site visit.  To schedule an on-site visit please contact us at 519-371-4300.

Working with Your Data

Pictures, Music, Movies, Documents and other information on your hard drive is irreplaceable. You must backup your data - only YOU can be responsible for your information.

We try very hard to protect the information on every computer that we work on, and we offer backup services as part of our repair process, however:

WE CANNOT BE HELD RESPONSIBLE FOR THE LOSS OF ANY DATA ON ANY COMPUTER BROUGHT TO OUR FACILITY, REGARDLESS OF THE REASON FOR THE LOSS, INCLUDING PART FAILURE AND ACCIDENTAL ERASURE.

IF YOU ARE IN DOUBT ABOUT YOUR DATA SECURITY, PLEASE TALK TO US BEFORE ASKING
US TO PROCEED WITH ANY REPAIR.

We would be pleased to copy your data onto a new external hard drive that you can purchase and take home with you prior to our working on the computer if you have not backed it up yourself.

In the event that a drive is damaged, accidentally erased or otherwise does not contain data that you need, we have a variety of in-house and external data recovery options.  These are all costly!  If you do not want to lose your information BACK IT UP.

Link to CBL Data Recovery Service from Palantir Computers